Frequently
Asked Questions
What's a bidet?
A bidet washes your butt with water instead of leaving toilet paper to do a job it was never great at. With the turn of a knob or press of a button, a fresh stream of water cleans you off at the perfect angle. No smearing, no shredding, no TP mummy hand.
And let's clear up the number one worry right away: the water does not come from the toilet bowl. Ever. Every TUSHY connects to the same clean water supply that fills your toilet tank, the same water you brush your teeth with.
Here's how it hooks up:
Non-electric models (Classic, Fresh, Spa, Wave, Oasis) connect to your toilet's water supply with the adapter in the box. The included hose runs from the adapter to your bidet. The Spa and Oasis add one more hose to your sink's hot water line for warm washes. No electricity needed.
Electric bidet seats (Ace, Cloud, Cloud+, Aura) connect to the toilet's water supply the same way, then plug into a nearby grounded GFCI outlet to heat your water, warm your seat, and power the warm-air dryer.
Most models install in under 10 minutes on a standard toilet, with everything you need in the box.
A smart toilet does more than flush. It washes you, dries you, keeps its own bowl clean, and hands off the stuff you used to do by hand, like lifting the lid or hitting the flush lever. TUSHY's smart toilet is Eau by TUSHY: a full standalone toilet with a built-in bidet, auto-open lid, kick-to-flush pedal, and an auto-foaming bowl cleanser called Cloud Spray.
TUSHY's electric bidet seats (Ace, Cloud, Cloud+, and Aura) give you the same smart features, heated seat, remote or side-panel controls, warm water wash, derri-air dryer, without tearing out your toilet. Attach the seat to what you've already got, plug into a nearby grounded outlet, and your bathroom just got an upgrade minus the plumber.
Depends on the model, and both feel great. Here's the quick map:
Cool or room-temperature wash: The TUSHY Classic, our most popular attachment, and the TUSHY Wave, our most popular seat, connect straight to your toilet's water supply. The spray is whatever temperature your tap water is. If you're worried it'll be too cold, don't be. A cool spray on a warm post-poo bottom is more refreshing than it sounds, think of it like a cold glass of water on a hot day. The TUSHY Handheld Bidet Sprayer works the same way, connecting to your toilet's water supply for a cool, tap-temperature rinse whenever you need it.
Warm wash, non-electric: The TUSHY Spa and TUSHY Oasis work the same way, plus an extra hose that connects to your sink's hot water supply for warm water on demand through a temperature dial. Works best if your sink is within about 6 feet of your toilet. The included hose is slim enough to run under a cabinet door or through a small hole in your vanity.
Warm wash, electric: Our electric seats, the TUSHY Ace, Cloud, Cloud+, and Aura, heat water instantly for a warm wash any time, with the option to cool it down if you prefer. The Eau Smart Toilet does the same as a complete toilet: it connects to your cold water line and heats the water instantly, adjustable across 6 temperature settings, no sink hookup or separate seat needed. All of these need a grounded 3-prong GFCI outlet within 3 feet of your toilet.
One thing worth knowing before you buy: if you're choosing between a seat and an attachment, bowl shape matters for seats. Attachments fit most standard round and elongated bowls. Seats are model-specific, so check the product page or take our Compatibility Quiz if you're unsure.
Depends on your model. The TUSHY Spa and TUSHY Oasis connect to the water valve behind your toilet and to your sink's warm water hookup. If your toilet is within about 6 feet of your sink, you get both cool and warm water, no outlet or electricity needed.
Prefer warm water on demand without relying on your sink? Our electric bidets, the TUSHY Ace, Cloud, Cloud+, and Aura, heat the water instantly. The Eau Smart Toilet does the same as a complete toilet, connecting to your cold water line and heating it internally, so there's no sink hookup or separate seat needed. All of these plug into a grounded 3-prong GFCI outlet within 3 feet of your toilet.
All four of TUSHY's electric bidet seats deliver warm water. How they get there differs, and it's worth knowing.
TUSHY Ace
The Ace has a water tank built into the base. While the bidet is idle, the tank fills, and a set of heated coils keeps the water warm. During use, the water from the tank is used up first. For most people, there's more than enough warm water for a full wash. If the spray runs unusually long past that point, water flows straight through to the nozzle without time to heat up — but that's not something most users ever run into.
When the bidet is idle, the tank refills and reheats automatically, so it's always ready for the next use.
Aura by TUSHY, Cloud by TUSHY & Cloud+ by TUSHY
These three models work differently. Instead of storing warm water, they heat it on demand as it flows through a small ceramic heating element. The element is about the size of a pinky finger, and because so little water passes through it at once, it can heat up fast enough to keep pace with the flow.
One more thing worth knowing before you choose: the Ace is round only, while the Aura, Cloud, and Cloud+ are elongated only. Check your toilet shape before ordering.
Questions about which one's right for your throne? Reach out, and a Poo-Ru will help you find your match!
We worked our butts off to build a bidet for every budget and every kind of toilet. As a rule of thumb: our non-electric attachments are the most budget-friendly way in, the non-electric seats step up from there, and the electric seats and the Eau Smart Toilet sit at the premium end. Here's the tour, entry-level to full luxury:
Start with our non-electric attachments, which sit under your existing seat with no electricity or plumbing. The TUSHY Classic is our best-selling attachment and the most affordable way in, a cool, refreshing wash. The TUSHY Spa adds warm water by connecting to your sink's hot line. The TUSHY Fresh adds a dedicated feminine wash, with a dual-nozzle option. And the TUSHY Handheld Bidet Sprayer is a manual sprayer you aim yourself, handy for cleaning well beyond your bum.
Want a sleeker seat that swaps in for your current one? The TUSHY Wave is our most popular non-electric seat with a cool wash, and the TUSHY Oasis adds warm water for those who like it toasty.
Ready for the cream of the plop? Our electric seats, the TUSHY Ace, Cloud, Cloud+, and Aura, bring heated seats, on-demand warm water, customizable washes, and warm-air dryers. Each one builds on the last for a fancier throne.
At the very top sits the Eau Smart Toilet, the whole throne reimagined. It's a complete toilet with warm-water washing built right in, so there's no separate seat or sink hookup needed. The full luxury experience, start to finish.
For current pricing and to find your perfect match, shop the full lineup or take our Compatibility Quiz.
Take our 30-second compatibility quiz and we'll match you to the right bidet based on your toilet, your bathroom setup, and how fancy you want your butt-washing experience to be. No guessing, no regret-buying the wrong one.
Yep! Removal and reinstallation is simple and can usually be done in under 10 minutes—just like the initial install. (Not bad when you consider we spend an average of 3 years of our lives on the toilet.)
If you have a bidet seat—like the Wave, Oasis, Aura, Cloud, Cloud+, or Ace—keep in mind that seat-to-toilet fit depends on the bowl shape. If your new home has a different shaped toilet (round vs. elongated), your seat may not pair well.
Cleaner than you'd think. On every TUSHY, the nozzle stays tucked in its own housing and only comes out when you're using it, and it rinses itself around each wash. Non-electric models add a hands-free Nozzle Wash, and the electric seats and Eau Smart Toilet run an automatic self-clean cycle.
Day to day, wipe your TUSHY down about as often as you clean your toilet, using a mild, pH-neutral cleaner like Simple Green or Dr. Bronner's. Skip bleach and harsh chemicals, which can damage the hoses.
For cleaning steps specific to your model, check your product manual or our Support Center. We have your back(side).
Nope! That dewy booty is sparkling clean from a pressurized stream of fresh water. Simply pat dry with a few squares of regenerative bamboo toilet paper, you doo you. Washing with a bidet gets you two times cleaner than TP without the need to furiously wipe your sensitive booty skin.
For the ultimate luxury, our electric bidets—TUSHY Ace, Aura by TUSHY, Cloud by TUSHY, and Cloud+ by TUSHY—all feature a warm-air dryer to dry that derrière, hands-free.
Ease: Our non-electric bidets install in under 10 minutes, no outlet or extra plumbing needed. Our electric bidets (Ace, Cloud, Cloud+, and Aura) install quickly too and add heated seats, warm-air dryers, and customizable washes. Want the whole throne upgraded? The Eau Smart Toilet is our standalone option, a complete toilet with warm-water washing built right in, no separate seat or sink hookup needed. Our attachments and seats all have a self-cleaning nozzle that retracts when not in use.
A Fit for Every Throne: Round or elongated, standard or skirted, even the toilet in your RV or boat, we make a model that fits the vast majority of bathrooms. And the TUSHY Handheld Bidet Sprayer is our take on the sprayer much of the world already uses every day, known as a bum gun across much of Asia and a shattaf across the Middle East. It attaches to nearly any toilet's water supply, so whatever your setup, there's a TUSHY for it.
Beauty: Each one is beautifully minimal and sleek. No clumsy medical vibes here. Did we mention there's a pink one?
Support: TUSHY spoils your butt with obsessive, world-class Poo-Ru support, including a 30-day return policy and a 12-month warranty on equipment and parts.
Over 100,000 5-Star Reviews: People love to say our name when they poop.
Setup & Installation
TUSHY bidets fit most standard toilets with both elongated and round bowls, but there are a few exceptions, like French curve toilets.
If you're considering a bidet seat—Wave, Oasis, Ace, Cloud, Cloud+, or Aura—bowl shape matters. Seats are designed for either round or elongated bowls, so you'll want to know which you have before ordering. Not sure? Check our bowl shape guide.
The easiest way to know for sure? Take our quick Toilet Compatibility Quiz and get your answer in under a minute.
Step aside plumbers, the only butt crack needed around here is yours. Whether it's an attachment or a seat, electric or not, most TUSHYs install in under 10 minutes. The basics:
- Shut off your water supply and flush to empty the tank.
- Remove your toilet seat and give the area a deep clean.
- Attach the bidet to your water supply and toilet using the included connections.
- If it's an electric seat, plug into a grounded 3-prong GFCI outlet within 3 feet of your toilet.
- If it's an attachment, reinstall your toilet seat. If it's a bidet seat, you can donate your old seat.
Want the full walkthrough? Our Support Center has video tutorials for every model, and the step-by-step install guide covers the TL;DR. Get stuck at any point and our 5-star support team is there to help.
Everything you need for a standard North American installation is in there, no extra trip to the hardware store required. You'll just need a few things you probably already own: a flathead screwdriver, a Phillips head screwdriver, and a towel or two for any drips during install.
Check the product page for the full parts list if you want the play-by-play before it arrives.
Yes. TUSHY attachments and seats install with zero permanent changes, no drilling, no plumber, no awkward conversation with your landlord. The bidet mounts using your toilet's existing seat bolt holes, and the water connection threads onto fittings your toilet already has. Nothing gets cut, glued, or modified.
It's fully reversible, too. When you move out, unscrew the adapter, reconnect the original hose, put your old seat back on, and the toilet looks like you were never there. The whole undo takes a few minutes.
Two small notes: warm water models connect to your sink's supply line, so you may want to route the hose through your sink cabinet for a cleaner look. And if your electric seat comes with a remote, wall-mounting the holder is optional, and we include adhesive tape to avoid drilling.
We have your back(side), and your security deposit.
Our electric bidets, the TUSHY Ace, Cloud, Cloud+, Aura, and Eau Smart Toilet, need a grounded 3-prong GFCI outlet within 3 feet of your toilet.
Our non-electric models, the TUSHY Classic, TUSHY Fresh, TUSHY Spa, TUSHY Wave, TUSHY Oasis, TUSHY Handheld Bidet Sprayer, and TUSHY Travel, run on water pressure only. No outlet needed.
Yes. TUSHY installs on standard toilets in most countries without a problem. Depending on your local plumbing, you may need a different size adapter than the one made for American fittings.
Already have a TUSHY and need a hand installing it abroad? Reach out and we'll help you track down the right adapter.
Our newest bidet seats TUSHY Wave and TUSHY Oasis are the perfect match for small spaces, and while the pressure knob is on the right hand side there's not an extended control panel extending out to worry about.
If you’re after a premium clean, our electric bidet seats—TUSHY Ace, Aura by TUSHY, and Cloud+ by TUSHY—all have sleek, easy-to-use remotes that rest on their own magnetic mounting docks. You can place the dock anywhere—left, right, or wherever feels most natural—making them completely ambidextrous.
Prefer something hands-on? TUSHY Handheld Bidet Sprayer is a manual sprayer you hold and aim yourself, so it's built to work equally well in either hand. Same goes for TUSHY Travel, our portable bidet.
TUSHY Classic and TUSHY Spa are both American Society for Mechanical Engineers (ASME) and Canadian Standards Association (CSA) certified. Essentially, that means that they are compliant with commercial and residential plumbing standards.
Head to our Spare Parts page to browse adapters, knobs, nozzles, hoses, lids, remotes, and more. If the part you need isn't listed there, chat with a helpful Poo-Ru, and we'll help track it down.
Don’t have the time — or the quad strength — to do your own install? No worries. We offer two awesome ways to get your TUSHY professionally installed, so you can sit back (literally) and relax.
Add Angi Installation at Checkout
Want to book installation while buying your TUSHY? We’ve partnered with Angi to offer professional installation right at checkout.
Just add it to your cart from the product description page, and purchase along with your preferred bidet. After checkout, Angi will email you a link to schedule your appointment and get paired with a qualified pro in your area.
It’s seamless, easy, and done in one click (just like using your bidet 💦).
Prefer a Little Virtual Guidance?
If you just need a hand — not the whole service — you can book a One-on-One Live Video Installation Support session with one of our expert Poo-Rus. They'll guide you virtually, right from your bathroom (yes, we’ve seen it all).
You bet your booty you can! Wherever your bathroom may be, we can assist you virtually to ensure you have a seamless setup and also understand how to best use your new bidet. We know we're changing culture here, so before you fall down a YouTube rabbit hole, just ask the experts—we've got your back(side)!
One-on-One Live Video Installation Support
Experience the ease and comfort of installing your TUSHY bidet with our exclusive Virtual Installation Service. Say goodbye to DIY hassles and hello to a seamless, guided setup process on this live 1:1 video call.
Schedule your call here:
One-on-One Live Video Installation Support
Health & Hygiene
Where to start? Toilet paper never fully cleans, so it leaves residue (call it residoodoo) behind. That lingering mess is linked to more UTIs, yeast infections, and irritation, and all the dry, repetitive scrubbing sets the stage for hemorrhoids and the tiny tears known as anal fissures. Bidet users report fewer of all of it.
Then there's the planet. Toilet paper production drives about 15% of global deforestation, flushing nearly 10 million trees a year, and the pulp gets bleached with chemicals that end up in our water.
TP TL;DR: rough on your body, rough on the earth. Water is gentler on both. See all the benefits of switching.
We're not doctors, and TUSHY isn't a medical treatment. But a lot of customers come to us because of something specific going on with their body, and we hear about it constantly. Here's what our customers say, and what the research says where there is any.
Hemorrhoids. Wiping with dry paper can be rough on already-irritated skin. Our customers say a rinse helps: in an AYTM survey of TUSHY customers, over half reported finding relief from hemorrhoids, and 57% reported fewer flare-ups after switching to TUSHY. If you're dealing with pain, bleeding, or symptoms that don't improve, talk to your doctor.
Sensitive skin and irritation. This is where the water-over-paper logic holds up best. Our customers say it plainly: 91% feel less irritation thanks to a soothing rinse, 91% say their skin is happier without wipe friction, and 9 out of 10 say TUSHY soothes itching. The Classic 3.0 also has adjustable water pressure built in specifically for sensitive skin. If you have a diagnosed skin condition, check with your dermatologist first.
UTIs. Our customers say switching helps here too: 1 in 3 TUSHY fans report fewer UTIs after making the switch. This is self-reported, not a clinical finding, and UTIs have a lot of contributing causes, so it's not a substitute for medical care if you're dealing with recurring infections.
IBS, Crohn's, and digestive comfort. We don't have customer data specific to IBS or Crohn's, but we do have real research on posture and bowel movements from the TUSHY Ottoman and Arc toilet stools: a squatting position is linked to 30% faster bowel movements, up to 90% less straining, 75% more complete evacuation, and a 40% reduction in constipation, per published studies (linked below). Everyone's condition is different, so talk to your gastroenterologist about what's right for you.
If posture is only part of the equation, Reboot Fiber Gummies are the other piece: a prebiotic fiber formula built to support healthy gut bacteria and step one toward a better bathroom routine, no mixing, water, or chalky powder required. They're non-GMO and vegan-friendly, and may support healthy bowel regularity and occasional bloating relief. "May" is the operative word here. These are general wellness claims, not treatment for a diagnosed condition, so if you're managing IBS, Crohn's, or already take a fiber supplement, check with your doctor before adding another one to your routine.
Limited mobility. Reaching to wipe thoroughly gets harder with age, injury, or mobility limitations. The Wave and Oasis bidet seats were built with this in mind: an EasyTurn knob and ergonomic controls designed for limited mobility. If you have specific accessibility needs, reach out and we'll help you find the right setup.
Postpartum recovery. Many new parents can't wipe normally for a while, and a gentle rinse is a common alternative during recovery. We don't have TUSHY-specific customer data on postpartum use yet, so always follow your OB or midwife's aftercare instructions first. Nothing here overrides their guidance.
None of this replaces medical care. If you have a health condition, your doctor or specialist is the right person to ask what's best for you.
In the current wiping climate, wipes of all kinds are easy to use and overly accessible. Yet what the wipe manufacturers don't want you to know is that chronic use leads to significant skin breakdown and increased sensitivity, irritation, cracking and fissures which also can provoke an occurrence of anal condyloma (aka anal warts) in HPV positive individuals. Most people use these wipes, pull up their Calvins and move on to their next task, but the moisture that is left behind is a Petri dish for colonization of bacteria responsible for these outbreaks. Wipes also have an incredibly detrimental effect on both the environment and plumbing systems, giving you another reason to bidet your behind.
Oh, so much more. TUSHY is as much a vag spa as it is a butt blaster. It's great for staying fresh during your period and for washing up before and after sex. Sup, spring flower?
Now you're probably thinking, "Wait, is this thing spraying poop water from my butt up toward my vagina?" Fair question. Water is the most effective way to clean off down there, and it can even help prevent UTIs, which is a big reason bidets are the preferred cleaning method around the world. Think of it like rinsing your backside in the shower.
Our super smart doctor friend John Cluley, M.D. puts it this way: "any trivial amount of bacteria the urethra is exposed to as a result of using a bidet is far outweighed by the improved hygiene you have by using the bidet in the first place." In other words, washing with water is the only way to shoo that poo.
Our super smart doctor friend Evan Goldstein D.O. at Bespoke Surgical says that "Bidets are perfect for achieving overall cleanliness both pre-and post-intercourse. Efficiency and convenience is everything in our world and having a simple tool that can provide a thorough washing is vital. While douching techniques can be incorporated with the bidet, it's mostly used for external cleansing - perfect for preparing for appropriate oral play in the anal region. Post-intercourse, the bidet is the perfect tool for deep cleansing and hygiene, and flushing a potential deposit if need be!"
Shipping, Returns, Warranty
Every TUSHY order typically ships within 1 business day. It generally takes another 3-10 days to reach your door in the contiguous US. If you live in Alaska, Hawaii, or Canada, it can take 3 to 4 weeks for your bidet to arrive. Please note that we are unable to make changes to orders that have already been placed.
You'll receive a confirmation email once you have placed your order, and a second email with tracking once your order ships. It may take a few days for tracking to show movement, depending on the carrier and delays they are experiencing. We are not responsible for any delays with carrier transit times.
**If an order has been marked "delivered" by the carrier, but you believe it to be lost or stolen, please reach out if it has not been received within 14 days of the ship date within the contiguous US and 21 days for other locales further afar. Any order marked as delivered by the carrier will not be eligible for a refund or replacement.
Need an update on your order? Chat us up for an immediate response by clicking on the chat icon in the lower right corner of the website.
All major credit and debit cards (Visa, Mastercard, Amex, and more), plus PayPal, Shop Pay, and Cash App Pay.
Want to split it up? Shop Pay Installments lets you pay in full or over time, right at checkout.
Got an HSA or FSA card? Select Flex – Pay with HSA/FSA at checkout. Eligibility depends on your specific plan, so double check with your provider if you're not sure whether bidets are covered.
We currently ship to the U.S., Canada, and Australia. Orders shipping to Canada and Australia will include an additional shipping fee calculated at checkout. The good news? We ship duties paid to both countries, so you shouldn’t see any surprise import fees on your end.
Unfortunately we only ship our Bamboo TP within the U.S.
Oops, changed your mind or mistyped your street? No worries—sh*t happens. 💩
You now have 60 minutes after placing your order to make changes or cancel. Just click the “View your order” button in your confirmation email to update your info on your own.
If you'd like to cancel your order, please chat with us by clicking on the widget in the lower right corner, and if within 60 minutes of the order being placed and during business hours (10am - 10pm) we can likely stop it, or make the adjustment you need.
After this 60 minute window, the order is processed and will move quickly to the carrier, and we’re unable to make changes or cancellations — but don’t worry, we’ll help you figure out next steps if that happens. Please contact us here.
*Note: Once your order’s been processed after the 1 hour hold, we can’t guarantee any changes—but we’ll always try to keep your bum covered. 😉
Our bidets come with a 12-month guarantee on equipment and parts. We will promptly replace any defective parts, free of charge, within the specified warranty period.
If you’ve had a change of fart, you can return your unopened TUSHY bidet within 30 days of your order delivery date—for store credit only less a return processing fee. Be sure to reach out to our supportive Poo-Rus first—we’ve got solutions for almost any install scenario!
All returns must be pre-authorized through our returns portal. Unauthorized returns will not be accepted or credited.
To initiate a return please use our self-service returns portal here.
To be eligible for return, the security seal must be intact. We do not ship in outer boxes, so if you’re unsure about compatibility or gifting, please reach out before opening the product. Once opened, it is no longer returnable.
Store Credit Details:
• Returns are issued as digital merchandise credit—not refunds.
• Once your return is received and inspected (typically within 7–10 business days), we’ll issue your credit.
• A return processing fee equivalent to estimated shipping costs will be deducted from your credit for both returns and exchanges.
• Store credit is valid for 5 years from date of issue.
TUSHY Limited Warranty:
All bidets come with a 12-month guarantee on parts and equipment. We’ll promptly replace any defective parts within that period, free of charge.
Return Exceptions:
Sale items, discounted bundles or 2-packs, T-shirts and merch, spare parts, and consumables such as Toilet Paper, Reboot Fiber Gummies, Bathroom Scents, and Coconut Husk Scrubbing Pads are not eligible for returns. Orders outside the contiguous U.S. and Canada are also non-returnable.
While we do(o) our best to make sure every TUSHY customer is 100% satisfied, we know that sometimes it might not work out. We're always here to help, and we've always got your back, but if you decide you need to return...
For full coverage details, click here.
If you purchased Shipping Protection and need to file a claim, you can do so here.
We can directly assist when your order has Extend Shipping Protection or when there’s a carrier or fulfillment issue. Here’s how it works:
If you purchased Extend:
Please file a claim through the Extend portal here. Extend covers loss, theft, and damage. Our team can’t replace these orders manually while a claim is available.
If you did not purchase Extend:
• Lost in transit (never delivered / tracking stalled):
Tell us and we’ll investigate with the carrier and help track that bidet down! Patience is key here, but if it's stalled for a while we usually can help.
• Damaged on arrival:
Tell us (photos help). We’ll review and make it right.
• Delivered to the wrong address (carrier/warehouse error) or a TUSHY fulfillment mistake:
Tell us. We'll have your back in the face of these issues that you had no control over.
• Marked “Delivered” to the correct address but you can’t find it (possible theft):
Such a bummer when this happens! Ugh! If the tracking shows delivered to the correct address, that means we—and the carrier—made a good-faith effort to get your order to you. Because events after delivery are outside our control, orders without Extend Shipping Protection aren’t eligible for replacement or refund. For future peace of mind, we recommend adding Extend at checkout for theft coverage.
Need help? Submit a request and include all the requested details, including your order number, and photos so we can move fast.
Please note: we only accept sealed returns, so only open if you intend to keep it.
Your TUSHY comes in a box that is easy to ship if you do decide to send one to a friend yourself!
Do it as soon as you unbox so you're covered from day one.
Subscriptions
You will receive an automated email notification 3 days before your next subscription order, so you have plenty of time to cancel any unwanted shipments.
You can also log in to your account to see all upcoming shipments. Just click 'Log In' at the top of the page!
You can cancel or adjust the frequency of your subscription at any time.
You will receive an automated email notification 3 days before your next subscription order, so you have plenty of time to cancel any unwanted shipments.
All you need to do is log in to your account or drop us a line, and you can change your subscription on-demand.